About us
Newcastle Greater Mutual Group (NGM Group) offers retail banking services to more than half a million Australians under the brands Greater Bank and Newcastle Permanent.
Our approach to sustainability
As one of Australia’s largest customer-owned financial institutions we have an important role to play in supporting strong, sustainable and resilient communities. Our core purpose is to help our customers and communities thrive, and in doing so we are committed to ensuring we act in an ethical and responsible way.
As we have grown as an organisation, our sustainability approach has continued to evolve and mature. This ensures we maintain alignment with the aspirations and expectations of our people and customers, the changing regulatory landscape, and the needs of our communities and broader environment.
Our inaugural NGM Group Impact Report demonstrates our commitment to deepening our community and sustainability credentials and illustrates the progress we have made throughout the 2024 financial year in progressing our key Environmental, Social, Governance (ESG) commitments.
With reference to the Global Reporting Initiative (GRI), this report demonstrates our commitment to transparently disclosing how we’re managing those significant ESG topics that impact our business and are important to our stakeholders.
Our priorities
Our customers
To deliver our customers the future of trusted banking.
Our people
To help our people achieve their best; professionally, personally and within our local communities.
Our community
To be an integral part of our communities.
Our environment
To proactively work to minimise our environmental footprint and seek to engage our employees, our customers, and our community to create positive impact for both people and planet.
Our governance
To continue to be recognised as ethical, honest, and for delivering beneficial outcomes for our customers and local communities.
Our guiding approach to each priority
In delivering our customers the future of trusted banking, we have implemented accessibility and inclusivity features on our websites and apps, such as screen reader capabilities, and have recently launched our first fully recyclable account card for Greater Bank.
As well as investing in employee wellbeing initiatives and advancing our Inclusion, Diversity and Equity strategy, we have offered our people environmentally focused volunteering opportunities such as tree planting and Clean Up Australia.
We have continued longstanding partnerships that improve local lives, including HMRI, the Combined Schools Anzac Service, and surf life saving from the Central Coast to Ballina. Organisations like these play a vital role in keeping our communities safe and healthy, and we are proud to support their important work. Inaugural Innovate Reconciliation Action Plan (RAP) endorsed and implementation underway.
Recognising that climate change and the transition to a low carbon economy is both an impact on and an opportunity for our customers and our communities, we are deepening our understanding of climate-related risks and enhancing our reporting measures while work on our Climate Change Action Plan continues.
With reference to Global Reporting Standards, we are building strong foundations for reporting and alignment with industry best practice to continue to be recognised as ethical, honest, and as delivering beneficial.
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Our business
NGM Group’s portfolio today comprises the two retail brands Greater Bank and Newcastle Permanent, focused on helping customers and communities thrive.
Our strategy and purpose
We are committed to customer owned banking and seeing our customers and communities thrive.
COBA membership
NGM Group is a member of the Customer Owned Banking Association (COBA) and adopts the high standards of The Customer Owned Banking Code of Practice (COBCOP).